Nood Returns
Nood returns

Nood Returns

How can I return my Nood device?

To return your Nood device you must submit a return or exchange request by emailing [email protected] within 90 days of your purchase. In the email you must use the email address you used to purchase your order and include your name, order ID, and whether the item is damaged/defective or you received the wrong product.

Nood’s return policy allows customers to return the laser hair removal device within 90 days of purchase if unsatisfied. This policy, commonly referred to as the ’90-Day Money Back Guarantee’ in the laser hair removal industry, is a testament to Nood’s commitment to customer satisfaction.

Some key aspects of Nood’s return policy include:

  • Products must be returned within 90 days from the date of purchase.
  • The device must be in its original condition and packaging.
  • Customers are responsible for the return shipping costs.
  • A restocking fee may be deducted from the refund amount for used or damaged products.
  • Refunds are processed within 10-14 business days after receiving the return.

It’s worth noting that Nood’s return policy is competitive within the industry. Many laser hair removal companies only offer a 30-day return window. The extended 90-day period provided by Nood allows customers ample time to test the efficacy of the device and make an informed decision about whether to keep it.

However, it’s important for customers to remember that laser hair removal is a process, and results may not be immediately apparent. Generally, IPL hair removal devices require multiple sessions over several weeks to achieve optimal results. Therefore, a longer return period like Nood’s can be beneficial to fully assess the product.

When should you consider returning the Nood device?

You should consider returning the Nood laser hair removal device if it fails to provide effective hair reduction, if it causes significant skin irritation, or if it arrives with any form of defect. This is not only crucial for your skin health, but also to ensure you get value for your money.

Laser hair removal technology is designed to target the melanin in hair follicles, effectively reducing hair growth over time. The Nood device, like other laser hair removal devices, utilizes this technology. However, results may vary from person to person due to factors such as skin type, hair color, and the correct usage of the device.

  • If you notice minimal or no reduction in hair growth after following the recommended treatment schedule, it may be an indication that the device is ineffective for your hair or skin type. This is a valid reason to consider a return.
  • Experiencing skin irritation beyond the usual slight discomfort after use may also necessitate a return. Although a tingling sensation is normal during treatment, prolonged redness, itching, or any form of skin damage is not.
  • A defective device on arrival, such as one that doesn’t power on or has a faulty applicator, should also be returned immediately. Quality assurance is key when it comes to laser hair removal devices, and any compromise on this could affect the overall efficacy and safety of the treatment.

It’s important to remember that laser hair removal is a process that requires patience and consistency. Therefore, ensure you’ve given the Nood device a fair trial before considering a return. If you’re unsure, consulting a dermatologist or a professional in the laser hair removal field can provide further guidance. Understand your rights as a customer too, and the return policy of the company to avoid any inconvenience.

How to return the Nood laser hair removal device?

To return the Nood laser hair removal device, initiate a return request via Nood customer service, package the device securely, and send it back using a traceable shipping method:

  • Contact Nood’s customer service: Reach out to Nood’s customer service team via email or phone, explaining your reason for returning the device. They should provide you with a Return Merchandise Authorization (RMA) number.
  • Package your device: Carefully package your Nood IPL device, including all the original components. This usually includes the device itself, the power adapter, and any included accessories.
  • Ship your return: Send the device back to Nood using a shipping method that can be tracked. This protects you in case the package gets lost in transit. The return address should be provided by the customer service team.

It’s important to note that most laser hair removal companies, including Nood, only accept returns of devices that are in good condition and within the warranty period. So, be sure to check whether your device is eligible for return before initiating the process.

Lastly, always check the company’s return policy for specific details as these can vary from one IPL device manufacturer to another. The more informed you are about such procedures, the smoother your return process will be, ensuring you get the best experience from your laser hair removal journey.