3 ways to contact Nood Customer Service
How to contact Nood customer service

3 ways to contact Nood Customer Service

You can reach Nood customer service in 3 ways: their official website, email, or through their social media channels. Nood, known for The Flasher 2.0, usually has a responsive customer service team.

1. Nood official website customer service

Their official website, www.trynood.com, has a ‘Contact Us’ page where you can fill out a form with your question. For example if you have any issues with the Nood Flasher 2.0 or on of their newer products The Eraser. Usually, the Nood customer service respond within 24 hours of receiving the message, but this naturally depends on the complexity of your question.

2. Nood Email customer service

You can also directly email Nood customer service at [email protected]. This is usually my go to option if I have a detailed question or need to attach photos or documents. I emailed one of their customer service employees just this week and got a response in 24 hours.

3. Nood Social Media customer service

Nood’s customer service has set up camp right where a lot of us hang out the most: social media! Nood is all over your favorite platforms like Facebook and Instagram.

Got a question or need a hand with your device? Don’t sweat it. Slide into their DMs for a response. I always like when companies are responsive in the DM’s, it’s like having an informal chat with an acquaintance. So, if you’re scrolling through your feed or posting your latest selfie, Nood’s customer service is just a DM away.

What services does Nood customer service provide?

Nood customer service provides comprehensive support for your Nood laser hair removal device, including troubleshooting, warranty claims, and user guidance.

Nood’s customer service provides:

  • Troubleshooting: Should your Nood device malfunction or not perform optimally, the customer service team is trained to help you identify and fix the issue. This includes challenges with the device’s Intense Pulsed Light (IPL) technology, skin sensor, or power settings.
  • Warranty Claims: Nood devices come with a warranty period. If your device develops a fault within this period that isn’t due to misuse or accidental damage, the customer service team will guide you through the warranty claim process.
  • User Guidance: If you’re new to the world of IPL hair removal, the customer service team can provide guidance on how to use your Nood device effectively. This includes advice on pre-treatment skin preparation, choosing the right IPL intensity level for your skin tone, and post-treatment care.

When can you contact Nood customer service?

Nood customer service is available for contact during standard business hours, 9am to 5pm, from Monday to Friday.